If you have not been provided with this information, the sender of the parcel will be able to give these details.

Please refer to our parcel tracker document for an explanation of the status of your delivery.

If we have not been provided with this information, you can view the delivery window by going to our contact page and entering your shipment number and delivery postcode.

in the event that your parcel has been sent on a service that requires a signature at the specified delivery address and there is no-one at home, the driver will leave a calling card. Where the sender of your parcel has provided your mobile number or email address, we will send you a notification confirming this.

• Leave in a safe place
• Leave with a neighbour
• Collect from a UK ServicePoint
• Collect from the UK Depot
• Change delivery day

On the day of delivery you are able to select to receive a ‘You’re next’ notification when the driver is one stop away, typically 5 hours minutes before the delivery.

For a full list of postcodes affected, please visit our contact page.

Firstly, please contact our Customer Service team. If our team have not been able to resolve this for you, please contact the sender of your parcel.

This information may help:

https://www.citizensadvice.org.uk/consumer/somethings-gone-wrong-with-a-purchase/if-something-you-ordered-hasnt-been-delivered/

• The email will detail the import duty, import VAT and the admin fee. The admin fee is charged to cover the costs incurred in processing the parcel through customs
• There will be a secure payment link provided for you to make payment
• The parcel can only be held for 7 days
• Payment in full is required before the parcel can be released for delivery

To change to a different address please contact the sender of your parcel who will be able to make arrangements – so helping to keep your parcel secure.

Your parcel will be held for 7 days at your TR Custom ServicePoint.